Privacy Policy & Data Confidentiality
How we safeguard your personal details, respect your privacy, and adhere to strict professional secrecy at Therapy-X Soulful Healing in Kochi, Kerala.
1. Information We Collect
When you submit an appointment enquiry through our website, we collect only the minimal details necessary to coordinate your consultation:
- Contact Information: Your name and phone number (email is optional).
- Scheduling Preferences: Preferred date, preferred time bracket, and broad category of consultation interested in.
- Administrative Notes: General scheduling remarks (e.g. callback preferences).
We explicitly ask clients not to submit detailed personal medical or intimate histories through our online forms. Such discussions take place strictly within the confidential privacy of your clinical consultation.
2. Purpose of Information Collection
Your details are utilized exclusively to:
- Contact you discreetly to confirm or schedule your consultation appointment.
- Provide necessary logistical information regarding clinic timings and directions.
- Maintain internal scheduling records to avoid overlapping client arrivals.
We never sell, lease, or share your contact information with marketing agencies, advertisers, or third parties.
3. Professional Medical Confidentiality
All discussions, diagnostic assessments, and therapeutic interventions conducted between you and Dr. Simple are protected under strict professional clinical ethics and medical confidentiality. Information disclosed in consultation is never shared with employers, family members, or third parties without your explicit, voluntary written consent.
4. Data Security Practices
We employ robust technical and organizational security measures to protect website data, including:
- Encrypted HTTPS communication across all pages.
- Prepared statement database architecture to prevent unauthorized data access.
- Strict administrative authentication with password hashing and session protections.
- Regular security audits and server hardening.
5. Cookies & Analytics
Our website uses only essential session cookies necessary for website functionality and security (such as CSRF protection tokens). We do not deploy invasive cross-site tracking cookies or third-party behavioral profiling.
6. Third-Party Integrations (WhatsApp & Maps)
When clicking WhatsApp links, interactions proceed through WhatsApp's end-to-end encrypted messaging service under their respective privacy policies. We do not pre-fill or transmit diagnostic data over third-party chat platforms.
7. Contact for Privacy Inquiries
If you have any questions regarding your data or our privacy practices, please contact us directly:
Attention: Privacy Officer
Suite 402, Skyline Medical Enclave, MG Road, Ravipuram, Kochi, Kerala 682016
Email: [email protected]